Establishment

            The need of communication for human civilization in this century had increased rapidly. The efficiency and media to communicate are also developed so fast and changed the way we communicate.
It begins from when a few enthusiasts and entrepreneurs in the Information and Communication Technology sector, who then comprehend and share the same vision. By end of 2005,  PT Global Solusi Teknologi, was founded in Jakarta, Indonesia. Supported and founded by several members, which shares the same values and enthusiasm in Technology Sector especially in Information Technology and Communications.

Vision

To be a trusted and reliable Information and Communication Technology Provider nationally and regionally.

Mission

• To give the best and satisfying service to the customer
• To give contribution on ICT development nationally and regionally
• To give valuable result for shareholders and employees.

Strategy and Commitment

Global Solusi pursues a strategy of partnering with principals and Regional Distributor, mainly those of proven business performance in their own respective market.
And committed to render satisfying value-added services to the customer and developing itself as leader in technology.

Qualification

            Our team is forged from alliance of industry professionals, that has years of experiences in the local/regional IT and Technology scene. Parenthetically, we enjoy the wide contact base from our founders. Additionally, we have forged alliances and have ongoing working relationships with leading local & international vendors and distributors of equipment

Target Market

            Our target markets are engaged in this range of activities from financial institution such as banks, securities, insurances, service sectors such as airlines ticketing, mobile phone providers, and hospitality services. In addition to that we would like to establish a strong relation with call centre outsourcing companies and PBX vendors to work together in projects.

Product and Services

• Call Centre Solution Quality Monitoring and Optimization
• Remote Monitoring Software
• HelpDesk Management and Tools
• E-learning System

Technical Support

            Global Solusi commits to give a full commitment on our services starting from installation, commissioning and assistance within maintenance contract period. Our engineer and staffs are very well to perform a helpful guidance in a good manner and hospitality.
            Assistance starts from email, chat, fax or through phone call followed by visiting client’s site when necessary.
            Our Helpdesk system, problem escalation and fault ticketing system will be a very handy method to give excellent services for our customer.